aoewin3 Privacy Policy

This Privacy Policy applies to all personal data collected, processed, and stored by aoewin3 in connection with your use of the aoewin3 website, mobile interface, games, customer support channels, and any other services offered under the aoewin3 brand.

aoewin3 acts as the Personal Information Controller (as defined under RA 10173) with respect to the personal data you provide when registering for and using the aoewin3 platform. Where aoewin3 engages third-party service providers to process data on our behalf, those providers act as Personal Information Processors and are bound by data processing agreements consistent with Philippine law.

This Policy should be read together with our Terms & Conditions and Responsible Gaming Policy, both of which are incorporated by reference. If you do not agree with this Privacy Policy, please discontinue use of the aoewin3 platform.

aoewin3 collects only the personal data that is necessary for the purposes described in this Policy. The categories of personal data we collect include:

aoewin3 collects personal data through the following means:

• Direct interactions: When you register for an aoewin3 account, complete identity verification, make a deposit or withdrawal, contact our support team, or participate in promotions, you directly provide us with personal data.
• Automated technologies: When you access the aoewin3 platform, we automatically collect technical and usage data through cookies, server logs, and similar tracking technologies. See Section 10 for more details on our cookie practices.
• Third-party sources: We may receive data about you from payment processors (such as GCash or Maya), identity verification service providers, fraud prevention agencies, and regulatory authorities where permitted by law.
• Publicly available sources: In limited circumstances, we may supplement your profile with information from publicly available sources for fraud prevention or regulatory compliance purposes.

aoewin3 uses your personal data for the following purposes:

• Account management: To create, maintain, and manage your aoewin3 account, including verifying your identity and age (21+ requirement).
• Service delivery: To provide access to games, process financial transactions in Philippine Peso, and deliver the features of the aoewin3 platform.
• Customer support: To respond to your inquiries, resolve disputes, and provide assistance through our 24/7 support channels.
• Legal and regulatory compliance: To comply with PAGCOR regulations, anti-money laundering (AML) obligations, the Philippine Data Privacy Act, and other applicable laws.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, unauthorized account access, and other security threats.
• Responsible gaming: To monitor gaming behavior, enforce deposit limits, process self-exclusion requests, and identify players who may need support.
• Marketing communications: To send you promotional offers, bonus notifications, and platform updates — but only where you have provided consent or where we have a legitimate interest to do so. You may opt out at any time.
• Platform improvement: To analyze usage patterns, conduct research, and improve the aoewin3 platform experience for all Filipino players.

aoewin3 will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or establishing another lawful basis for processing.

Under the Philippine Data Privacy Act of 2012 (RA 10173), aoewin3 processes your personal data on the following legal bases:

• Consent: Where you have given clear, informed consent for a specific processing activity, such as receiving marketing communications or optional data sharing arrangements.
• Contractual necessity: Where processing is necessary to perform our obligations under the Terms & Conditions you have agreed to, including account management, game delivery, and payment processing.
• Legal obligation: Where processing is required to comply with applicable Philippine laws and regulations, including PAGCOR licensing requirements, AML obligations under RA 9160, and tax reporting requirements.
• Legitimate interests: Where processing is necessary for aoewin3's legitimate business interests — such as fraud prevention, platform security, and responsible gaming monitoring — provided those interests are not overridden by your rights and freedoms.
• Vital interests: In exceptional circumstances, where processing is necessary to protect the vital interests of a data subject, such as in cases involving problem gambling or player welfare concerns.

aoewin3 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis:

• Payment processors: GCash, Maya, and Philippine banking partners (BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank) to facilitate deposits and withdrawals in PHP.
• Identity verification providers: Third-party KYC service providers engaged to verify your identity and age in compliance with regulatory requirements.
• Game providers: Software providers whose games are hosted on the aoewin3 platform may receive limited technical data necessary to deliver game services.
• Regulatory and law enforcement authorities: PAGCOR, the National Privacy Commission (NPC), the Anti-Money Laundering Council (AMLC), and other Philippine government bodies where disclosure is required by law or court order.
• Professional advisers: Legal counsel, auditors, and compliance consultants engaged by aoewin3, subject to professional confidentiality obligations.
• Business successors: In the event of a merger, acquisition, or sale of aoewin3's business assets, your personal data may be transferred to the acquiring entity, subject to equivalent privacy protections.

All third parties with whom aoewin3 shares personal data are required to handle that data in accordance with applicable Philippine privacy laws and are prohibited from using it for any purpose beyond what is strictly necessary.

aoewin3 retains your personal data only for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable law. Our general retention periods are as follows:

Upon expiry of the applicable retention period, aoewin3 will securely delete or anonymize your personal data in accordance with our internal data disposal procedures. Where data is anonymized rather than deleted, the resulting anonymized data may be retained indefinitely for analytical purposes, as it no longer constitutes personal data under RA 10173.

aoewin3 implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. Our security measures include:

• Encryption: All data transmitted between your device and the aoewin3 platform is protected using industry-standard SSL/TLS encryption. Sensitive data at rest is encrypted using AES-256 or equivalent standards.
• Access controls: Access to personal data is restricted to authorized aoewin3 personnel and service providers on a strict need-to-know basis. All access is logged and audited.
• Secure infrastructure: The aoewin3 platform is hosted on secure, regularly audited server infrastructure with firewall protection, intrusion detection systems, and regular vulnerability assessments.
• Staff training: All aoewin3 employees who handle personal data receive regular training on data protection obligations and security best practices.
• Incident response: aoewin3 maintains a data breach response plan. In the event of a personal data breach that poses a risk to your rights and freedoms, we will notify the National Privacy Commission (NPC) within 72 hours and affected individuals without undue delay, as required by RA 10173.

As a data subject under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by aoewin3:

• Right to be informed: You have the right to be informed of how your personal data is being collected, processed, and used — which is the primary purpose of this Privacy Policy.
• Right of access: You may request a copy of the personal data aoewin3 holds about you, along with information about how it is being processed.
• Right to rectification: You have the right to request correction of any inaccurate or incomplete personal data we hold about you.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to object: You have the right to object to the processing of your personal data on grounds relating to your particular situation, including processing based on legitimate interests or for direct marketing purposes.
• Right to data portability: Where technically feasible, you may request that aoewin3 provide your personal data in a structured, commonly used, machine-readable format.
• Right to lodge a complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated.

To exercise any of the above rights, please contact our Data Protection Officer using the details provided in Section 14. aoewin3 will respond to all verified data subject requests within fifteen (15) business days of receipt, in accordance with NPC guidelines.

aoewin3 uses cookies and similar tracking technologies to enhance your experience on the platform, maintain session security, and gather analytics data. The types of cookies we use include:

• Strictly necessary cookies: Essential for the operation of the aoewin3 platform, including maintaining your login session and ensuring platform security. These cannot be disabled.
• Functional cookies: Used to remember your preferences, such as language settings and display options, to provide a more personalized experience.
• Analytics cookies: Used to collect aggregated, anonymized data about how players use the aoewin3 platform, helping us identify areas for improvement. This data does not identify you personally.
• Security cookies: Used to detect and prevent fraudulent activity, unauthorized access attempts, and other security threats.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the aoewin3 platform. Strictly necessary cookies cannot be disabled as they are essential for platform operation.

aoewin3 does not use third-party advertising cookies or share cookie data with external advertising networks.

The aoewin3 platform is strictly intended for individuals who are 21 years of age or older, in accordance with PAGCOR regulations and Philippine law governing casino-style gambling activities.

aoewin3 does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21, we will take immediate steps to delete that data and close the associated account.

If you are a parent or guardian and believe that your child under the age of 21 has provided personal data to aoewin3, please contact our Data Protection Officer immediately using the contact details in Section 14. We will investigate and take appropriate action without undue delay.

In the course of operating the aoewin3 platform, your personal data may be transferred to, stored in, or processed in countries outside the Philippines — for example, where our game providers or technology infrastructure partners are located.

Where such cross-border transfers occur, aoewin3 ensures that appropriate safeguards are in place to protect your personal data, consistent with the requirements of RA 10173 and NPC guidelines. These safeguards may include:

• Contractual clauses requiring the recipient to apply data protection standards equivalent to those required under Philippine law.
• Transfers to countries or organizations that the NPC has recognized as providing an adequate level of data protection.
• Your explicit consent to the transfer, where required.

aoewin3 will not transfer your personal data to jurisdictions that do not provide adequate data protection safeguards without first obtaining your consent or establishing another lawful basis for the transfer.

aoewin3 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When we make material changes to this Policy, we will:

• Update the "Last Updated" date at the top of this page.
• Notify registered aoewin3 players via email or an in-platform notification where the changes are significant.
• Where required by law, seek your renewed consent before implementing changes that affect how we process your personal data.

Your continued use of the aoewin3 platform following the posting of an updated Privacy Policy constitutes your acceptance of the revised Policy. We encourage you to review this page periodically. The most current version of this Privacy Policy will always be available at https://aoewin3.app/privacy-policy.

aoewin3 has appointed a Data Protection Officer (DPO) in accordance with the requirements of RA 10173 and NPC Circular No. 16-01. If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data, please contact our DPO:

• Data Protection Officer: aoewin3 Privacy Office
• Email: [email protected]
• General Support: [email protected]
• Response Time: Within 15 business days of receiving your verified request
• Support Hours: 24 hours a day, 7 days a week

If you are not satisfied with our response to your data privacy concern, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines, which is the supervisory authority responsible for enforcing RA 10173.

For responsible gaming concerns, self-exclusion requests, or player welfare matters, please visit our Responsible Gaming page or contact our support team directly.